How to Get a Replacement Pension Certificate in Ukraine
In Ukraine, there are now several ways to obtain a replacement pension certificate. This document is essential because it confirms a person's retiree status and entitlement to state benefits. Without it, individuals cannot access free public transportation or receive discounts on medications. The replacement process can be completed remotely through the Pension Fund of Ukraine (PFU) web portal, via the Pension Fund mobile app, or by visiting a service center in person.
Available Methods for Replacing a Pension Certificate
For remote replacement, the PFU web portal requires login using a qualified electronic signature (QES). The Pension Fund mobile app also offers this service. Additionally, retirees can go to any PFU service center, regardless of their registered address, to request a new card.
To apply for a new pension certificate, you must prepare several documents, including:
- a Ukrainian passport;
- a taxpayer registration number (RNOKPP);
- a color photo measuring 3 cm by 2.5 cm.
Producing the new certificate takes approximately one month. Once ready, it must be picked up in person at the designated service center.
A modern alternative is the electronic pension certificate, which automatically appears in the Diia app if the pension data is already in the state registry. This digital version holds the same legal weight as the plastic card. As officials from the Main Department of the Pension Fund in the Volyn region noted:
“if you lose your pension certificate ... it is easy to replace”
Offering multiple channels for pension certificate replacement is a significant step toward improving services for retirees. It helps reduce bureaucratic hurdles and simplifies access to social benefits, which is especially relevant given current challenges in Ukraine. The adoption of technologies like the e-pension certificate also reflects a broader push to digitize public services and streamline processes for citizens.
In addition to the new replacement process for pension certificates, the Pension Fund of Ukraine has also introduced a digital tool aimed at voluntarily enhancing your insurance record. This initiative is designed to further streamline the experience for retirees, ensuring they can maximize their benefits more effectively. To learn more about this innovative solution, visit the digital tool for improving your insurance record.