Failure on the Ukrzaliznytsia website and app
Today, October 2, a massive failure occurred on the official website and mobile app of 'Ukrzaliznytsia', making it impossible to use the services for ticket purchases, schedule checks, or managing bookings. This was reported by 'Hlavkom'. As of 16:15, they are operating as usual.
Official information about the reasons for the failure was absent until 12:30. It is unclear whether this technical mishap was caused by a technical failure or a possible cyber attack.
Passenger complications
Those who need to purchase tickets or confirm a trip should contact physical ticket offices at train stations. Online banking is also currently unavailable.
As of 12:55, representatives of 'Ukrzaliznytsia' reported on the reasons for the failure.
Updated. As of 16:15, the website and applications of 'Ukrzaliznytsia' are operating as usual.
Complications on the Sumy direction
Due to shelling of the railway infrastructure in the Chernihiv region, trains on the Sumy direction will be delayed, arriving in Sumy after the start of curfew. This was reported by Ukrzaliznytsia.
'Repair work on the Nizhyn direction has been completed, power has been supplied, our reserve locomotives are going to rest,' the message states.
For passengers who cannot get home by train, public transport has been organized to ensure that everyone can safely reach their addresses.
Summary: Today, a failure occurred on the Ukrzaliznytsia website and app, which made it impossible to use the services. The reasons for the failure are currently not disclosed, but a few hours later the issue was resolved, and the services returned to normal operation. At the same time, complications arose on the Sumy direction due to shelling of the railway infrastructure, which led to train delays, but transportation was provided for passengers to safely get home.