Retirees in Ukraine Must Follow These Steps to Refresh Their Personal Records After a Passport Change – Pension Fund Provides Guidance

Steps to Update Personal Data After a New Passport

According to Пенсії (RSS): This is part of Ukraine's broader effort to digitize government services and reduce in-person visits. The Pension Fund of Ukraine has issued guidance for retirees on updating their records after obtaining a new passport. The changes must be reflected in the personal card within the Register of Insured Persons (RZO) of the State Register of Compulsory State Social Insurance, as well as in the pension case file. This update can be done remotely through the web portal of electronic services provided by Ukraine's Pension Fund.

Making Amendments to Your Pension File

To modify the pension case file, retirees need to log into their personal account on the portal and select the following menu path: "Regarding Pension Provision" → "Making Changes to the Pension Case" → "Application for Change of Personal Data (in case of change of full name and/or passport data)". The application must be signed with a qualified electronic signature. After the data has been refreshed, retirees who have received an ID card can complete physical identification remotely using Diia.Signature or via video conference.

It is crucial to note that if a retiree attempts to undergo video identification immediately after receiving a new passport without first updating the RZO and pension file records, the identification will fail. This happens because the information in the Pension Fund system no longer matches the data on the new document. To assist with the process, video tutorials are available demonstrating how to use Diia.Signature for identification and how to schedule a video conference.

Keeping pensioner data up to date in Ukraine's Pension Fund is an essential procedure that ensures accuracy in official registers and uninterrupted pension payments. As part of the country's push toward digital governance, remote data update methods save retirees time and effort, especially in navigating modern bureaucracy. Understanding the need to refresh personal information after a passport change can help prevent future issues with receiving pension benefits.

As part of ongoing efforts to enhance the efficiency of pension services, it is essential for retirees to stay informed about upcoming requirements. In particular, the Pension Fund of Ukraine has emphasized the importance of verifying identity in the near future. Understanding these changes can help prevent potential issues with pension payments. For more details on this important process, read about the verification of identity for Ukrainians in 2026.