Free Telemedicine Services in the 2026 Medical Guarantees Program Without Extra Contracts

Telemedicine Integrated into the Medical Guarantees Program

According to Міністерство Здоров'я: Starting in 2026, telemedicine will be widely accessible through Ukraine’s Medical Guarantees Program (MGP), offering free remote medical consultations via phone or other telehealth technologies. Telemedicine will be available in 29 out of 46 healthcare service packages, covering a broad range of medical needs. Healthcare providers do not need to sign separate agreements with the National Health Service of Ukraine (NHSU) to deliver these remote services.

The scope of telemedicine includes primary care, rehabilitation services, mobile palliative care, and various specialized treatments. Mobile palliative care, for example, mandates at least one remote interaction per week to ensure patients receive necessary support at home or another convenient location. Physicians assess whether a remote consultation is appropriate based on the patient's health condition.

It is important to understand that virtual consultations cannot replace in-person examinations or additional tests when needed. Healthcare professionals must document all telemedicine encounters in the electronic health system (EHS), ensuring accurate records of the service provided. This documentation also enables medical facilities to report services to the NHSU as required under their contracts.

When Can Patients Use Telemedicine?

• Primary Care: Family doctors can offer remote consultations if the patient’s condition permits.
• Rehabilitation: Telehealth tools support both consultations and rehabilitation processes.
• Mobile Palliative Care: Patients receive care at their location, including at least one weekly remote session.
• Specialized Care: Remote consultations, diagnostics, and health monitoring may be available.

Telemedicine is becoming a vital part of Ukraine’s healthcare system, enhancing access to medical services in today’s fast-evolving environment.

The introduction of telemedicine within the Medical Guarantees Program aims to expand healthcare accessibility, particularly during challenges like the pandemic or when in-person visits are difficult. This approach helps reduce the burden on medical facilities while streamlining care delivery, ensuring patients receive timely advice in the most convenient way possible.