Survey to Reveal How Ukrainians Use Digital Government Services in 2025
The findings of a major survey titled 'Ukrainian Opinions and Views on State E-Services in 2025' are set to be presented. This event will feature representatives from the Ministry of Digital Transformation, the Kyiv International Institute of Sociology (KIIS), and the United Nations Development Programme (UNDP). The discussion will focus on how Ukrainians interact with digital services, identify the most popular platforms, and analyze the primary obstacles preventing wider adoption.
Key participants at the event will include:
- Valeria Koval, Deputy Minister of Digital Transformation for the Development of Digital and Offline Personalized Service Ecosystems;
- Anton Hrushetskyi, Executive Director of the Kyiv International Institute of Sociology (KIIS);
- Olena Ursu, Head of the Democratic Governance Project Group for the United Nations Development Programme (UNDP) in Ukraine;
- Oksana Grechko, Policy Development Specialist for the 'Support to Diia Project', UNDP in Ukraine.
Discussion Topics
The agenda will cover how Ukrainians used state digital services and the internet in 2025, which specific services are most popular, and the main reasons that hinder the use of e-government services and internet access. Attendees should note that the event will be conducted without simultaneous translation.
This presentation aims to outline the current state of digital service implementation in Ukraine and pinpoint the practical difficulties users encounter. Understanding these barriers is crucial for the future development of e-services and improving their accessibility for all citizens. The insights from this expert and government discussion are expected to yield concrete recommendations for enhancing Ukraine's digital service delivery system. The Diia app has become a cornerstone of Ukraine's digital transformation, making this data particularly significant for its ongoing evolution.