One of the clients of monobank complained about the blocking of her account, but the situation quickly attracted attention online due to the details of the video verification. The user was undergoing identity verification against the backdrop of a Russian tricolor. This is reported by 24 channel.
Blocking of the monobank account during video verification
The incident was described by monobank co-founder Oleg Gorokhovsky. According to him, the client contacted customer support with a question about why her account was blocked.
During video verification, the girl filmed herself against the background of the Russian flag. This moment was captured during the check.
Later, Gorokhovsky published a screenshot from this video on social media. The post sparked active discussion among users.
In his post, the banker ironically commented on the situation.
«The client contacted for video verification asking why her account was blocked. They said it was because her head was unwashed», — joked Gorokhovsky.
Social media reaction to the incident with monobank
After the publication, the situation quickly went viral on social media. The post by the bank's co-founder garnered thousands of reactions and hundreds of comments.
Users actively discussed the incident and left ironic messages.
Among the most common reactions in the comments:
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jokes about video verification;
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sarcastic comments about the reason for the blocking;
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discussion of the use of Russian symbolism.
At monobank, video verification of clients is regularly conducted to confirm their identity and prevent fraud.
Let us remind you, Monobank has launched a new service for clients: an alternative to currency deposits with investing in government bonds and the possibility of instant withdrawal of funds.