Issues with Submitting Gas Meter Readings
Naftogaz has announced that gas meter readings entered by consumers during payment through online billing systems never reach the Gas Distribution Network Operator (GDO) and therefore have no impact on usage calculations. As a Naftogaz representative explained, 'the meter readings required when paying via payment platforms are not transmitted to the Gas Distribution System Operator (GDO) and do not affect the calculation of consumed cubic meters of gas.' Consequently, the amount billed for gas supply is determined solely based on data provided by the GDO.
The GDO sends information about cubic meters consumed in the previous period to a centralized data platform. Naftogaz then retrieves this data to generate customer invoices. It is crucial to note that readings submitted through any other channel are not factored into the billing process.
“The amount due for gas supply is calculated exclusively based on data from the Gas Distribution System Operator (GDO)” — Naftogaz
Recommendations for Consumers
Customers of Gas Distribution Networks of Ukraine LLC are advised to submit their meter readings directly to the operator using one of four methods:
- via the KUB app by pressing the 'Submit Reading' button,
- through the personal account on the gas.ua website,
- on the website or personal account of their local GDO,
- by calling the contact center at 0 800 303 104.
Following these steps ensures accurate billing and helps avoid any confusion in charges.
This information is critical for gas consumers, as incorrect submission of readings can lead to billing errors and potential financial losses. Naftogaz’s guidelines on proper transmission methods enable customers to prevent such issues and maintain correct gas invoices. The company stresses the importance of adhering to standard procedures to guarantee precise tracking of gas usage.
In light of the recent issues regarding gas meter readings, it's important for consumers to be aware of changes in service availability. For instance, the shutdown of the GASUA chatbot by Naftogaz could further complicate the process of submitting readings. Understanding these developments can help ensure that consumers stay informed and avoid billing discrepancies.