The Ukrainian CRM market in 2026 offers solutions for both small businesses and online stores, as well as large sales departments. The Ukrainian Business Award evaluated platforms based on functionality, integrations, customer experience, reputation, pricing, and other indicators. The top position in the final ranking was taken by LP-CRM, scoring 100%. This is reported by the Ukrainian Business Award.
The top five also included Pipedrive, SalesDrive, HugeProfit, and Sitniks. Each system has its strengths, ranging from a wide range of integrations to high recognition and positive user ratings.
1. LP-CRM: First place and 100% rating
LP-CRM scored 18.22 points and became the leader of the ranking. The system has nine core functionalities and seven types of integrations, with customer experience receiving a maximum of 10 points. Among the advantages of LP-CRM are also a wide selection of eight pricing plans, allowing for customization according to different business scales. According to UBA, the system stands out particularly for its user satisfaction and reputation.
2. Pipedrive: International CRM with the highest recognition
Pipedrive took second place with a score of 15.64 points or 85.8% of the leader's score. It is the most experienced CRM among the ranking participants: the system has been on the market for 16 years. It offers 13 functionalities, ten types of integrations, and four pricing plans. Pipedrive also significantly outpaces competitors in website traffic and the number of branded queries, making it the most recognized system among the study participants.
3. SalesDrive: The most integrations
SalesDrive received 13.41 points and 73.6% in the overall ranking. One of the main advantages of the system is its functionality: it offers 19 features for automating business operations. Furthermore, SalesDrive became the leader in the number of integration types, totaling 12. The system has been in the market for 14 years and offers eight pricing plans, allowing businesses to choose configurations based on their needs.
4. HugeProfit: A wide range of integrations
HugeProfit, with a score of 9.37 points and 51.4%, took fourth place. The CRM has 12 functionalities and 11 types of integrations, only behind SalesDrive in the latter metric. The system offers four pricing plans, and its official website received a maximum of 10 points for technical level. Another advantage of HugeProfit is its high recognition: in the number of branded queries, the system only ranked below Pipedrive.
5. Sitniks: Experience and high level of customer service
Sitniks rounds out the top five with a score of 8.10 points, or 44.4% of the winner's score. The platform has been on the market for 14 years, has ten core functionalities, and nine types of integrations. The customer experience for Sitniks received a maximum of 10 points, as did the technical level of the site. The system also became one of the leaders in the ranking for activity on social media.
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