Ukrainian shoppers are increasingly paying attention to the problem of illegal demands from security guards in supermarkets and stores. The organization 'Consumer Rights Protection' noted that such actions violate legislation.
In particular, third-party security guards do not have the right to demand compensation for damaged goods, as they are not employees of the stores. This can lead to unlawful demands and conflict situations with customers.
'Security guards have no right to give directives regarding the further fate of the goods, as they do not represent the store. Demanding payment for damaged goods goes beyond the law. In such situations, it is better to contact law enforcement agencies,' experts emphasize.
Consequences of violations in supermarkets
Experts recommend that consumers behave assertively and confidently in such situations, not agreeing to the illegal demands of security guards. It is advisable to seek help from the store administration or the police if the conflict escalates. The main thing is to uphold the law and their rights as consumers.