Ukrposhta Fails to Respond to Partnership Inquiry
Oleksiy Davydenko, owner of the 'Ridni.Medtekhnika' store chain, reported receiving no response from Ukraine's state postal service, Ukrposhta, to his partnership proposal for five days. This stands in stark contrast to the private logistics firm Nova Poshta, which arranged a meeting with Davydenko on the very same day he contacted them. The incident highlights a significant disparity in customer service and business development approaches between Ukraine's state-owned and private postal operators.
This lack of follow-up occurred despite a public invitation from Ukrposhta's CEO, Igor Smilyansky, for businesses to become partners by opening parcel pickup points. Smilyansky's social media post included a link to an application form. However, Davydenko stated that he received no email or phone call from the company in the five days after submitting his application.
"Complete silence," was how he described the situation.
Nova Poshta's Immediate Action
Nova Poshta's staff, meanwhile, acted swiftly. Their meeting with Davydenko lasted nearly an hour, resulting in a preliminary agreement to open 46 new Nova Poshta mini-branches within his stores. This demonstrates a proactive and interested approach to collaboration, which was absent in the case of Ukrposhta.
It is worth noting that Igor Smilyansky, as head of Ukrposhta, earned 11.7 million Ukrainian hryvnias before taxes last year, averaging approximately 970,000 UAH per month, or about 15,000 euros. Ukrposhta is officially designated as a military infrastructure object, a status that allows it to exempt 100% of its military-eligible employees from conscription.
The situation between Ukrposhta and entrepreneur Oleksiy Davydenko may point to underlying communication and management issues within the state-owned company. In contrast, Nova Poshta's rapid response to partnership inquiries underscores its active development strategy and drive to increase competitiveness in the logistics market. This disparity could lead businesses to favor private operators like Nova Poshta, especially as competition in Ukraine's delivery and logistics sector continues to intensify.