New Rules for Submitting Gas Meter Readings Take Effect
From November 28, 2023, the process for reporting gas meter readings will change significantly. Submissions will no longer be accepted through the personal account on my.gas.ua or the Naftogaz online form. Instead, the primary method for sending readings will be through the KUB mobile application. It is important to note that installing the app is optional, as these modifications only affect the gas supplier's online services.
According to current legislation, gas meter readings must be reported directly to the gas distribution network operator (GRO), not the gas supplier. The GRO tracks the volume of gas consumed and forwards this information to suppliers, who then calculate payments in Ukrainian hryvnias and issue bills based on the data. The GazPravda consultation center explains that the option to submit readings via the Naftogaz account is a legacy feature from earlier times, and since 2020, the company has not been responsible for accepting meter readings through that platform.
Available Methods for Submitting Meter Data
Meter readings should be submitted monthly between the 1st and 5th. Customers have several options to provide their data to the gas distribution operator, including:
- Personal account on the operator’s website
- Chatbots
- Phone calls
- Writing readings directly on the paid bill
- The KUB mobile app
For customers of Gazmerezh, the largest GRO, a dedicated call center is available at 0 800 303 104 for submitting readings.
These updates aim to streamline the meter reading submission process, with the new KUB app offering a user-friendly interface. At the same time, consumers should be aware of the various submission options to ensure accurate billing and proper payment processing. This change also reinforces compliance with legal requirements and facilitates smoother communication between consumers and gas distribution operators.