How Ukraine’s Emergency Service 112 Has Evolved
Ukraine’s Minister of Internal Affairs, Ihor Klymenko, has shared a progress report on the Emergency Service 112, marking three years since its launch. Now a cornerstone of the national security framework, the service has processed more than 13.4 million calls. Beyond connecting citizens with emergency responders, it has become a vital channel for delivering assistance across the country.
The 112 service introduced a mobile app called “112 Ukraine,” which has been operational for over six months. This app enables users to request help via the internet even when cellular networks are unavailable. Operators can handle inquiries in multiple foreign languages, and video call support for sign language is also available. Four communication centers operate around the clock, covering the entire nation—even during air raid alerts. Staff continue their work from shelters, demonstrating a strong commitment to their mission.
Expanded Capabilities for 112
This year, the service’s functionality was broadened. Operators now also field reports about disruptions to electricity, water, and heating supplies.
'It was our fundamental principle to ensure that help is accessible to everyone' – Ihor Klymenko
Klymenko also emphasized plans to further improve Service 112 so it can meet modern challenges and remain a reliable emergency lifeline under any circumstances. The team includes veterans and individuals with disabilities, highlighting the inclusive nature of this essential service.
Service 112 plays a critical role in delivering emergency aid in Ukraine, particularly during periods of heightened risk and crisis. Its expanded functions—such as handling utility outage reports—show how it is adapting to the population’s needs in difficult times. The shift to modern tools like the mobile app also improves accessibility, making emergency responses more efficient. Steps toward inclusivity reflect a broader effort to ensure equal access to emergency help for all segments of society.