Situation in Kyiv
The Kyiv Contact Center is operating under high demand due to bad weather and enemy attacks on energy infrastructure. On January 11, the center received a record 19 thousand phone calls, indicating a critical situation in the capital. Additionally, over 10 thousand electronic requests were recorded through the website on the same day. The average daily load on operators has exceeded by 15 times, indicating a significant demand for information and assistance.
As of January 11, nearly 800 buildings in Kyiv remain without heating. This complicates the situation for residents who require urgent support. Meanwhile, all households that had been without electricity after the massive attack on January 9 are now reconnected to the energy system. However, the city continues to implement power outages to manage the load.
Use of Electronic Formats
Dmytro Zahumenniy noted that in such conditions it is especially important to use electronic formats for requests.
All requests submitted through the website or mobile application are processed in full. This underscores the importance of modern technologies in ensuring communication between residents and services.
Recall that on January 13, 2026, emergency power outages were introduced in Kyiv and the Bucha district. These measures are a response to the challenges facing the city due to weather conditions and energy problems. Residents can seek assistance through the website 1551.gov.ua or the mobile application '15-51', available on Google Play and the App Store.
The situation in Kyiv continues to remain tense due to a combination of adverse weather conditions and enemy attacks on energy infrastructure. The high load on the contact center reflects the residents' need for urgent help and information. The use of electronic requests allows to reduce pressure on operators and provide faster access to necessary services in critical conditions.