Apple Addresses Cracked Inner Screen Issue on iPhone Duo, Advises Affected Users to Contact AppleCare

iPhone Duo Faces Internal Screen Cracking Problem

According to НВ — Техно: Apple has identified a defect affecting the inner display of a limited number of its latest foldable smartphone, the iPhone Duo. Users experiencing this issue are encouraged to reach out to AppleCare for a replacement. The iPhone Duo boasts a distinctive design featuring a titanium hinge and Ceramic Shield protection, alongside eSIM technology that eliminates the need for a physical SIM card.

This screen malfunction was initially spotted on demo units showcased in stores. Apple reports that the damaged screens typically show a bright line extending from the center to the right side. Fortunately, this flaw appears in only a small portion of devices and develops rapidly in units with a specific manufacturing defect. Some users have noticed cracks forming on the display shortly after unfolding the phone, often related to hinge tension. For example, a customer in Australia was able to replace their iPhone Duo after fewer than 20 openings.

Pricing and User Feedback

Priced above 150,000 Ukrainian Hryvnias, the iPhone Duo is among the first models released following John Ternus's appointment as Apple CEO, succeeding Tim Cook. The phone’s frame and hinge cover are crafted from grade 5 titanium, while both the front and rear panels are shielded by Ceramic Shield 2. The absence of a physical SIM slot has allowed Apple to slim down the device’s profile, with eSIM technology supporting multiple numbers without a physical card.

Initial impressions from early adopters have been overwhelmingly positive, but Apple acknowledges the screen issue openly:

“We are aware of a problem affecting the inner display on a small number of iPhone Duo devices. Users encountering display issues should contact AppleCare for replacement.”

One Australian user shared their experience: “I had my iPhone Duo for about six hours and opened it less than 20 times. While showing it to a friend, I felt something near the inner hinge under the screen.”

Although the cracked inner screen affects only a minority of iPhone Duo units, it poses a risk to the device’s reputation amidst otherwise favorable reviews. Apple has taken steps to address the issue by offering free replacements through AppleCare. Given the device’s premium price and innovative engineering, a swift and effective response is crucial to maintaining customer confidence in this new product line.

As Apple continues to refine its innovative devices, the launch of the iPhone Duo has generated significant interest among consumers. For those eager to learn more about this groundbreaking foldable smartphone, including its cutting-edge A20 Pro chip and unique features, pre-orders are now available in Ukraine. This could be a great opportunity for potential buyers to explore the latest technology from Apple.