Kyivenergo changes heating rules: how to submit meter readings via chatbot

Changes in heating bill payments

Kyivenergo has changed the rules for paying heating bills, simplifying the process of submitting meter readings through a chatbot in Telegram and Viber. Now, owners of boilers and meters can submit readings without queues and phone calls, which greatly facilitates the process.

Meter readings must be submitted monthly from the 5th to the last day of the month. For customer convenience, contact phone numbers for the call center are provided:

• (044)247-40-40
• (099)247-40-40
• (093)247-40-40
• (096)247-40-40

there is also a free line: 0 800 404 407.

You can submit readings through chatbots: on Telegram at t.me/komunalkaua_bot and on Viber at viber.com/chatbotgercua. In addition, online cabinets for users are available:

• CKS at komunalka.ua/cabinet/
• Kyivenergo at kte.kmda.gov.ua/my-cabinet/

All these innovations are aimed at simplifying communication with the service provider and improving convenience for consumers.

Digitalization of public services

The change in heating bill payment rules by Kyivenergo is part of a general trend towards the digitalization of public services in Ukraine. The implementation of modern technologies, such as chatbots, significantly reduces the time spent on submitting readings and decreases the load on call centers.

This can also significantly improve the consumer experience, as they gain more opportunities for convenient management of their services.