The Consulate in Wrocław now provides services via Viber and WhatsApp: where Ukrainians can write

The General Consulate of Ukraine in Wrocław has introduced text consultations via Viber and WhatsApp starting from November 9. Ukrainians can clarify questions about documents, procedures, and the cost of consular services without making a phone call. This was reported by inPoland citing the Consulate General.

Consular consultations in Wrocław: number for Viber and WhatsApp

For inquiries through messaging apps, the number +48 690 859 700 has been designated. This number is intended solely for text messages. Phone calls to this number are not accepted, and responses are provided in the order of received questions.

You can write to the consulate regarding:

• available consular services;

• document processing;

• the procedure for carrying out consular actions;

• other questions that fall within the institution's competence.

The new channel complements the existing ways to contact the Consulate General. It was implemented so that citizens could receive the necessary explanations without the need to call the institution.

Consultation via messenger will help clarify the course of action before making an inquiry. At the same time, it does not replace making an appointment for a consular reception if the relevant service requires a personal visit.

Contacting the consulate in Wrocław: what can be resolved online

This specifically pertains to information consultations, not full document processing via Viber or WhatsApp. The message from the Consulate General does not indicate that applications for passports, power of attorney, or receipt of prepared documents can be submitted through these channels.

To facilitate the processing of the request, it is advisable to briefly describe the situation and formulate a specific question. For example, clarify the list of documents required for a particular procedure or the need for prior appointment.

No fixed response time was mentioned in the message. As inquiries are processed sequentially, sending a request does not guarantee immediate consultation.

When clarifying questions about passport processing in Poland, it is essential to indicate which institution you plan to contact. The General Consulate and the divisions of the document processing agency have separate reception procedures, so their appointment channels should not be confused.