Oschadbank is attempting to replace employees with artificial intelligence

Oschadbank is testing the use of virtual assistants for communication with clients. The bank has launched an experiment to determine whether such assistants can replace real employees. This was reported by

Glavcom

citing the bank's press service.

The 'ShI-Oshchadyky' project uses artificial intelligence for 'interviews' with clients and to attract their attention.

One of the virtual assistants will respond to users' questions officially and in a structured manner, like a real bank employee. The other, on the contrary, will use jokes and explain information in simple terms.

Deputy Chairman of Oschadbank Anton Tyutyun explains that this experiment aims to check how technology can enhance communication with clients and make it more accessible and straightforward. The bank wants communication to remain human even in digital formats, and clients to influence how the service will develop in the future.

Oschadbank is testing the use of virtual assistants to improve communication with clients. The bank has launched the 'ShI-Oshchadyky' project, where artificial intelligence is used for 'interviews' with clients. One of the assistants answers questions officially and in a structured manner, while the other entertains and explains everything in simple language. This experiment aims to study how technology can facilitate communication and make it more enjoyable for clients. Anton Tyutyun, Deputy Chairman of Oschadbank, believes it is essential to maintain the human element in digital formats and provide clients with the opportunity to influence the development of banking services in the future.