The Pension Fund launched video identification: how to pass it abroad

The Pension Fund of Ukraine (PFU) has introduced a new service that allows pensioners and beneficiaries of insurance payments to undergo physical identification via video conferencing. This innovation will simplify the procedure for those who are abroad or in temporarily occupied territories.

This is mentioned in the official video instruction published on the Pension Fund's YouTube channel.

According to existing regulations, certain categories of citizens must confirm their identity annually in order to receive pensions or insurance payments. This is a mandatory condition, explained by the PFU.

Pensioners and insurance beneficiaries who are abroad or in temporarily occupied territories of Ukraine must undergo physical identification by December 31 of each year. Previously, this required a personal visit, but now the procedure can be done remotely.

Step-by-step guide to registering for video identification

To register for a video call, you need to follow simple steps on the PFU web portal:

• Visit the PFU web portal. At the top of the main page, select the tab 'Application for identification via video conferencing'.

• Review the conditions. In the window that appears, read the information and click 'Continue'.

• Fill out the online form. Enter personal data in the relevant fields marked with an asterisk.

• Select a video call method. From the drop-down list, choose the video call application.

• Specify additional needs. If a sign language interpreter or physical accompaniment is needed, indicate this.

• Attach documents. Add scanned copies of documents to the application.

• Submit the application. After completing all fields and consenting to the data processing, click the 'Submit application' button.

What happens after submitting the application

After your request is processed by Pension Fund specialists, you will receive a notification about the result. You will be informed about the date and time of the video session for identification.

This online service is an important step in the digitalization of government services and supports Ukrainians who have found themselves in difficult life circumstances due to the war.