Ukraine's Pension Fund Opens Upgraded Service Centers in Sumy Region

Pension Fund Service Centers Unveil Major Upgrades

According to Пенсії (RSS): On February 12, 2026, the Pension Fund of Ukraine inaugurated its newly modernized service centers in the Sumy region cities of Putyvl and Romny. The opening ceremony was attended by senior officials, including:

• Yevhen Kapinus, Chairman of the Board of the Pension Fund of Ukraine,
• Oleg Hryhorov, Head of the Sumy Regional State Administration,
• Konstantyn Havrylchuk, Mayor of Putyvl,
• Pavlo Dudko, Head of the Konotop District Military Administration,
• Oleksandr Kachura, a People's Deputy of Ukraine,
• Tetiana Zlenko, Head of the Main Department of the Pension Fund in Sumy Oblast.

Representatives from administrative service centers (TSNAPs), as well as public and veterans' organizations, were also present. These upgrades are part of a national effort to improve public access to essential social services following the war.

Enhanced Accessibility for People with Disabilities

A key focus of the modernization was adapting the centers for people with disabilities, ensuring services are accessible to all citizens. The facilities now feature convenient locations, comfortable waiting areas, and spacious service halls. Specific accessibility installations include:

• Elevators,
• Tactile guidance paths,
• Information maps (mnemonic schemes),
• Audio guidance systems,
• Informational signs duplicated in Braille.

Following the official ceremony, Yevhen Kapinus met with staff and visitors to discuss further steps in developing the network of accessible services.

“The renovation of these service centers aims to improve the accessibility and quality of services for citizens. High-quality service is a mandatory standard and one of the top priorities for the Pension Fund of Ukraine,” Kapinus stated.

This initiative reflects the state's commitment to creating comfortable conditions for service provision, particularly for vulnerable groups.

The openings in Putyvl and Romny are components of a broader state policy to enhance the accessibility of social services. Adapting the centers for people with disabilities underscores the importance of inclusivity in public service systems. This move not only aligns with modern standards but also demonstrates a commitment to ensuring equal access to services for all citizens, regardless of physical ability.