A Structured Problem-Solving Tool: 20 Essential Questions from the STP Model

The STP Problem-Solving Model

According to HR Bartender: An article on the HR Bartender website outlines the STP (Situation – Target – Proposal) problem-solving model, accompanied by a list of 20 key questions designed for tackling a wide array of challenges. This structured approach breaks the process down into six distinct phases, helping to systematize the analysis of any situation and the subsequent decision-making.

The Six Phases of the STP Model

The initial phase, defining the target, revolves around two core questions: 'What are we trying to achieve?' and 'If the problem were solved, what would be happening?' These inquiries help establish a clear and concrete goal, forming the essential foundation for all further analysis.

The second phase, assessing the situation, involves several questions to clarify the problem's nature:

• What exactly is wrong?
• Who is involved in the problem?
• Where is the problem occurring?
• When did the problem begin?
• When was the problem first noticed?
• What is the scale and/or nature of the problem?

The next phase, resource analysis, poses two critical questions: 'What is the most likely cause of the problem?' and 'What resources exist to solve the problem?' This step allows for an evaluation of the available means to address the issue.

The fourth phase, generating proposals, includes questions such as 'What are the ways to move from the current situation to the target?', 'What will change?', and 'What will remain unchanged?'.

During the fifth phase, selecting proposals, aspects are considered to evaluate the feasibility of potential solutions:

• Is the proposal appropriate? Is it ethical? Does it align with personal and professional values?
• Is the proposal achievable? Can we actually implement it?

The final phase, planning and implementation, incorporates questions to help anticipate and mitigate risks:

• What could go wrong?
• What can be done now to prevent that?
• What should be done if it happens?

The article's accompanying photograph was taken in Stillwater, Minnesota. The STP model and its associated questions serve as a valuable tool for anyone facing challenges in various areas of life, providing a structured framework for effective resolution. This methodology is particularly beneficial in professional settings, offering a common language and process for teams to dissect complex issues. By moving through these phases, individuals and groups can reduce decision-making errors and foster clearer communication, leading to more robust and effective outcomes.