Diia introduces AI consultant: 772 thousand responses in 6 months

Diia introduces AI consultant: 772 thousand responses in 6 months

The digitization of Ukrainian government services continues to improve thanks to the Diia application, which has introduced an AI consultant for communication with citizens. In the first six months of operation, this innovative tool has provided over 772 thousand responses to user inquiries, indicating its high efficiency and usefulness.

The AI consultant operates 24/7, allowing citizens to obtain the necessary information at any time of the day. The average response time of the consultant is only 5 seconds, making it one of the fastest ways to access information about government services. The secret to its speed lies in the use of Microsoft Azure and OpenAI technologies, which ensure a high level of query processing and response delivery.

The importance of the AI consultant for government services

Thus, the implementation of the AI consultant in the Diia application is an important step towards improving citizens' access to government services and enhancing the efficiency of their service.

The introduction of the AI consultant in Ukraine opens new horizons for integrating technologies into the field of public administration. This could serve as an important example for other countries that seek to modernize their government services and improve the level of citizen service. Given the experience of using AI, the Ukrainian authorities have the opportunity to expand the functionality of this tool by including new services and capabilities for users.