Monobank allowed to complain about fraudulent fees: how it works

Monobank clients have received the opportunity to complain about suspicious fees through the app, Oleg Gorokhovskiy reported on Telegram. This initiative will allow clients to report fees they consider suspicious or a reasonable cause for doubt. Possible reasons for complaints include fraud, prohibited content, cryptocurrency or gambling resources, and so on.

'This will allow reporting fees that seem fraudulent or raise reasonable doubts, and in case of a sufficient number of complaints, we will scrutinize such fees more closely,' Gorokhovskiy noted.

The Monobank app allows clients to complain for various reasons, such as suspicion of fraud, prohibited content, cryptocurrency or gambling resources, unfair commercial activity. Clients can also report fundraising that continues after the stated goal has been reached. To use this feature, it is necessary to update the Monobank app to the latest version.

With the combined efforts of Monobank clients, it is possible to combat suspicious fees and promote greater honesty and transparency in financial transactions through this banking app.