A Step-by-Step Guide for Residents to Claim Refunds for Poor Utility Services

Action Plan for Securing a Recalculation

According to ХВИЛЯ: Residents of multi-story buildings can follow a specific procedure to obtain a refund from their property management company for substandard utility services. This process involves two primary steps and also presents an alternative solution: forming a Homeowners' Association (HOA or OSBB).

Steps to Obtain a Recalculation

• Step 1: Formally summon a company representative and draft an inspection report.

  The first step requires a written request for a management company representative to visit, specifying the date and time.

  Iryna Poliakova advises: 'This must be done in writing, not by phone-it is crucial to leave an official record.'

  An inspection report is then drawn up in two copies. If the representative fails to appear, residents can proceed to the next step.

• Step 2: Independently compile a report with neighbors if the representative is absent.

  Should the management company's representative not show up, residents are entitled to draft the report themselves and have it signed by at least two neighbors from the same building. This signed document must then be submitted to the company or the billing center.

Alternative Solution: Forming a Homeowners' Association

A more radical solution for residents is to establish their own Homeowners' Association (OSBB). Once registered, the building opens its own bank account, allowing residents to avoid paying the 10% management fee to the external company. Modern HOAs often provide residents with 24/7 access to view expenses via smartphone. Furthermore, the head of the HOA has the authority to pursue debt collection from non-payers through the courts.

Therefore, residents have several options to address issues with poor-quality services from a management company, either by working within the existing system or by creating their own association. Navigating utility disputes can be challenging, but understanding your rights is the first step toward ensuring fair service. Taking collective action not only protects your finances but can also lead to better long-term management of your building.

As residents navigate the complexities of securing refunds for inadequate utility services, it is essential to consider the broader implications of management accountability. Recent reports highlight the potential for criminal responsibility for condo board leaders whose negligence contributes to deteriorating infrastructure. Understanding these dynamics can empower residents to take more decisive action in improving their living conditions.