PrivatBank limits loans for pensioners over 70: what's happening

According to the client, her available credit amount dropped from over 6 thousand hryvnias to 393 hryvnias overnight, and she received no warnings from the bank.

A client's complaint about PrivatBank's service sparked outrage on social media. A woman, who has been using the bank's services for decades, suddenly found her credit limit restricted without any warning.

Explanation from PrivatBank

After contacting the hotline 3700, a bank operator explained that the restriction was imposed due to the client reaching the age of 70, and according to the bank's standards, limits may decrease to zero after this age.

Client's Reaction

The woman considers the bank's policy discriminatory and offensive. She noted the lack of warning regarding changes that ruined her plans for using credit funds. The client also emphasized her impeccable credit history and timely repayments of debts.

'It's very unpleasant that I was crossed out of life,' she summarized.

PrivatBank's press service has not yet provided an official comment regarding the restriction of lending to elderly clients. It is also worth noting that starting from 2026, the bank will force payment for a popular service.

A client, who is a long-time PrivatBank customer, complains about the sudden restriction of her credit limit without warning due to reaching the age of 70. She considers this bank policy discriminatory and offensive, as she did not receive any warning about these changes, which significantly impacted her financial capabilities. PrivatBank has not yet expressed an official position on this matter.