Monobank Co-Founder Apologizes for Mistaking Slovenian Flag for Russian One in Customer Photo

Verification Process Sparks Controversy

According to Главком: Oleg Gorokhovsky, a co-founder of the Ukrainian digital bank monobank, has issued an apology after publicly sharing a customer's photo during a video verification call, mistakenly identifying her Slovenian flag as Russian. The incident occurred when Gorokhovsky posted a picture of Karina Kolb, stating her account was blocked due to a Russian flag in the background. However, Kolb clarified that the flag on her wall was Slovenian and that her entire family is serving in the Armed Forces of Ukraine. This case highlights the heightened sensitivities surrounding national symbols during Russia's ongoing war against Ukraine.

“After so many years of war, the tricolor provokes anger. I saw the flag and reacted quickly, without thinking. I acted as a person who is tired of everything associated with Russia.”

Oleg Gorokhovsky

Gorokhovsky also expressed regret for the situation, adding: “To those who are disappointed – I am sorry. I will better filter my thoughts and not forget about my responsibility.”

Customer Karina Kolb, for her part, commented on the situation, stating: “I am the same person from this post... this is the flag of Slovenia. This person, without understanding the situation, allowed himself to put me on public display... My whole family is fighting in the war. I was born in Ukraine and I love it.”

Gorokhovsky emphasized that in the future, information about similar incidents will be passed exclusively to law enforcement agencies. He reassured customers that their personal data is and will remain secure, stating this is the bank's top priority.

This incident underscores the critical need for attentiveness and caution in public communication, especially during a time of war when emotions and patriotic sentiments are running high. In such a context, where symbolism and identity carry immense weight, mistakes can have serious consequences not only for individuals but also for corporate reputations. Gorokhovsky's response suggests a need for improved verification and communication protocols within the banking sector to prevent similar occurrences.