Three Ways to Get a Pensioner Income Certificate in 2026: Via Diia, the Pension Fund, or In Person

How Ukrainian Pensioners Can Obtain an Income Certificate

According to ХВИЛЯ: Starting in 2026, Ukrainian retirees have more convenient options for requesting an income certificate, which is often required for housing subsidies, replacing a pension ID, traveling abroad, or transferring pension payments. The three main methods are through the Diia online portal, the Pension Fund of Ukraine (PFU) website, or by visiting a PFU office in person.

Available Methods for Requesting the Certificate

Using the Diia portal is the fastest and simplest route. The certificate is generated automatically within minutes, and the service is free of charge. For those who prefer the PFU portal, they need to select the 'Request for Preparation of Paper Documents' option. After submitting the request, the document can be picked up at a local PFU branch.

Alternatively, pensioners can go directly to a PFU office, where the certificate is issued the same day. In this case, a written application must be submitted on-site, stating the purpose of the request. The following documents are required:

• original and copy of a passport or another valid ID;
• original and copy of the taxpayer identification number (RNOKPP);
• pension card, if available.

These options give Ukrainian retirees greater flexibility in obtaining a certificate that is essential for various life situations. By streamlining access to this document, the system helps pensioners handle their affairs more efficiently, improving their access to social services and overall quality of life.

As the pension system undergoes significant changes, understanding the reasons behind the recent adjustments is crucial. For instance, the minister clarified the reasons for the suspension of pensions for displaced individuals, highlighting the importance of verification data. This context can help retirees navigate the evolving landscape of pension benefits and ensure they remain informed about their entitlements.