Pensioners Cannot Access Diya: How to Address Identification Errors

In the program 'On Pension', journalist Irina Polyakova addressed the issue of pensioners' identification in the 'Diya' application. The Pension Fund of Ukraine requires mandatory identification by the end of the year, which has raised concerns among users.

'The Pension Fund's requirement to undergo identification has set many pensioners on edge,' highlighted Polyakova, pointing out the relevance of the issue. Although the identification process via 'Diya' is convenient, many users face technical difficulties.

Possible Problems and Solutions

The program discusses typical situations that may cause authorization issues in 'Diya'. Among them are:

• Connection errors with the bank.
• Overflowed application cache leading to login blockage.
• Technical issues with BankID and NFC.
• Absence of identification code.
• User presence abroad.

Tips for Troubleshooting:

• Timely application updates.
• Clearing cache in smartphone settings.
• Using NFC to scan biometric documents.
• Contacting the 'Diya' support service or the bank.
• Using VPN in case of being abroad.

Polyakova emphasizes the importance of remaining calm and following instructions step-by-step for successful identification in 'Diya'. It is also noted that for those unable to use the app, there are alternative identification methods, including visiting a branch of the Pension Fund of Ukraine.

Despite some inconveniences, 'Diya' remains an effective and convenient tool for obtaining government services in modern conditions.