Naftogaz warned about a new certificate for subsidies: how to obtain it online

Ukrainian households need to have a certificate confirming the absence of debts for utility services before the heating season of 2025–2026 begins. This document certifies that there are no overdue payments to the gas supplier.

'In some cases, to obtain a subsidy, it is necessary to present a certificate of the personal account status, which confirms the absence of overdue payments for gas',

- the company explained.

How to obtain the certificate

The company offers several methods for obtaining this document. You can use the personal cabinet on the website, chatbots in Viber or Telegram, self-service terminals of various banks, or contact customer service centers.

To obtain the certificate online, you need to log in to the personal cabinet, go to the 'Online services' section, and select 'Certificate of account status'. This convenient method saves time and allows you to avoid queues at the company's offices.

The certificate confirming the absence of debts for utility services before the beginning of the heating season will become mandatory for Ukrainian gas consumers who wish to receive a subsidy. Naftogaz Ukraine offers several convenient ways to obtain this document to simplify the process and save customers' time.